Support Process

Any electro-mechanical machine such as a genset requires product support for regular maintenance as well as for breakdowns which are bound to occur as the machine runs. Hence it is imperative to think of an effective, responsive and widespread product support backbone before the marketing of a product such as a genset can commence. In line with this “First things First” philosophy "ENERTON" was launched after mapping this support network. With 170+ dealers for Huafeng and 75 service engineers working with "ENERTON" the company is confident not only to deliver effective support to the customer but to redefine the standards for product support in this industry.

The service network and own service engineers are marked on the following map.

How the system works?
The company operates a service support back office out of Noida. Any customer having a complaint can log into the website of the company where the complaints can be registered on a 24 * 7 basis. The log in to the system is the engine number and the alternator number of the DG set that the customer has purchased.

The system features:

  1. Single window service.
  2. Service Engineer is appointed every 75 Machines in GEOGRAPHICAL proximity to the Genset.
  3. Customers of Huafeng engine powered GENSETS also benefit from the deep rooted service network of the company that of 170+ service dealers across India. The network is bigger than any other engine manufacturers even those making engines in India since decades.  
  4. Support Manpower is highly skilled & ready to deliver timely and quality support at customer door step.
  5. Multi-tier availability of spare parts & efficient supply chain to ensure immediate availability of spares.
  6. Call monitoring system and robust escalation procedure to eliminate pending calls at the earliest.
  7. AMC/CAMC & ZERO Maintenance for 2 years packages are optionally available.
  8. Complaint logging can be done on a 24*7 basis on our website at www.sanjaydiesels.com or SMS “ENERTON-Complaints” to 56263063.

 

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